Privacy & Shopping Policies
COLLECTION OF INFORMATION
In order to use the Pendleton Olive Estate website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Pendleton Olive Estate is collected via correspondence from you or your company. This may be via the Telephone, Email, Mail, Fax or directly through our website.
USE OF COLLECTION INFORMATION
Details collected from Pendleton Olive Estate customers is required in order to provide a high level of customer service in the delivery of our products and/or services, with. Correspondence is recorded in order to provide service references, and to assist in our staff development.
STORAGE OF COLLECTED INFORMATION
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@ pendletonoliveestate.com.au
ACCESS TO COLLECTED INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@ pendletonoliveestate.com.au
When purchasing product from us, invoicing will be from Pendleton Estate Pty Ltd and we may request certain personally identifiable information from you such as contact information (Name, Email, and Postal Address) and Financial Information (such as Credit Card Number, Expiration Date). We use this information for billing purposes, to fill your orders and to contact you if we have trouble processing an order.
Pendleton Olive Estate uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@ pendletonoliveestate.com.au You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Pendleton Olive Estate may at its discretion use third parties, such as payment gateway providers, to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Pendleton Olive Estate does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Pendleton Olive Estate site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.pendletonoliveestate.com.au.
PENDLETON OLIVE ESTATE SECURITY POLICY
Pendleton Olive Estate uses CommBank for its online credit card transactions. CommBank processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site are secured payments.
For more information about CommBank and online credit card payments, please visit https://www.commbank.com.au
PENDLETON OLIVE ESTATE DELIVERY POLICY
After ordering online, you will receive an email confirmation containing your order details (if you have provided your Email Address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or alternative courier within 5-10 working days; however if goods are unavailable delivery will take a little longer. If goods are sent via courier, the parcel will be delivered to your house, and if you are not at home they will leave a notification of attempted delivery to collect the parcel at your nearest collection agency location. This location may be a newsagency or an allocated business which you will have to go and collect yourself, once the parcel is at the agency we cannot move it from there. If you wish to query a delivery please contact us at email@example.com.
PENDLETON OLIVE ESTATE REFUND & RETURNS POLICY
If for any reason you are not completely satisfied with your purchase we will give you a 10 working days money-back guarantee from the time you receive the goods. Please email us at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Pendleton Olive Estate will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Orders given free freight will typically be shipped via Ground (AusPost or TNT).
Our logistics experts determine the quickest, most efficient route to get you your product as quickly as possible. Having said that, there will be cases where some items will have to be shipped cross country and require 2-3 business days of shipping. For orders outside of Australia, International shipping rates apply.